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November 25, 2008

Every Mother's Worst Nightmare - Mikey Stolzenberg's Story

During Thanksgiving we join our families to dine together and give thanks for the past year's blessings. We stress over place settings, kiddie tables, turkey preparation and having enough food for all of our guests. We eat, we drink, we're merry, but how many of us give back to charities that really mean something to us? I recently gave to one such charity, and wish that others would take a moment during a season of excess to help those around them who are less fortunate.

This year, before I sit down to overindulge in a delicious Thanksgiving feast, I will remember a certain 8 year old boy who I can't stop thinking about. This eight year old boy will have a Thanksgiving that is worlds away from his past seven Thanksgiving holidays. This boy is Michael Stolzenberg.

Mikey, like most rugged 8 year old boys was an avid athlete, a lover of sunshine and outdoor activities who excelled at lacrosse and had just earned the starting quarterback position on his Pee Wee tackle football team. On July 22, 2008, Mikey's life changed.

Rushed to the emergency room with a bacterial infection that was not responding to antibiotics, Mikey's case quickly worsened. He went into septic shock and bravely endured a ventilator and dialysis for the next seven weeks where the staff at Joe DiMaggio’s Children’s Hospital made heroic efforts to keep one of the five sickest patients ever treated in their PICU alive and well.

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Once the bacteria infecting Michael was finally identified as Chromobacterium Violaceum, the doctors were finally able to target it with effective antibiotics. As a true testament of his spirit, Mikey survived with his optimism, intelligence and wit; but the oxygen deprivation to his limbs could not be reversed, sadly resulting in the amputation of both of his hands and feet. Mikey's family had to come to terms with the realization that Mikey may not be able to use a computer, feed or dress himself, ride a bike or participate in the routine day-to-day activities as well as the athletic activities that he thrived on prior to his illness.

There is hope. With the help of certain prosthetic devices, Michael can not only regaining independence and a level of normalcy in his life, but he can enjoy physical activities and run and play again with all of the joy and passion he had before. Unfortunately, Mikey's prosthetics are not covered by his insurance. While basic prosthetics are covered for most amputees dealing with one amputation, Mikey is only 8 and dealing with four prosthetics that will need to be replaced bi-annually as he continues to grow.

This year we give thanks that Mikey is alive and continuing to flash his award winning smile, but we also pray that
Mikey's dreams of walking and running again have a chance to be fully realized.

For those who live in South Florida, please join us on our Walk for Mikey

Saturday December 6th 2008
at Tequestra Trace Park in Weston at 10am

For those who aren't near enough to participate in Miles for Mikey, you can still help. Open your hearts and give a donation, or sponsor someone who is able to walk for Mikey.

Together we can give this eight year old survivor his life back.

Please visit The Michael Stolzenberg Rehabilitative Trust for additional information and to make your donation today.

November 20, 2008

The Customer is always right on the money

I just read an interesting article the other day claiming that Poor Customer Service practices are more of a deterrent for continued business than raised prices. It is customary for most companies to focus mainly on price points, price points, price points when they should be focusing on service, service, service. From a business standpoint, spending a little time honing your CRM- Customer Relationship Management skills, is time well spent.

At some point in our lives, we've all experienced being put on hold for an hour, cradling the phone for so long we forget what we wanted in the first place. We've waited until 4pm, wasting away a glorious afternoon waiting for the repair technician who promised he'd be there by eleven. We've tolerated that snooty sales clerk who would rather chat on her cell or file her nails than help us. Once we've been treated in such a manner, do we go back for more? No, we do not....unless we're sado masochistic and secretly love the torture and the disrespect.

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At Catalogs.com we believe that exceptional customer service is the key to success. If our customers and clients aren't happy, we're not happy. If one of our merchants complains (which rarely happens I assure you), we make it a point to solve the problem ASAP, hopefully by the end of the business day rather than waiting until New Years.

In fact, we go to the extreme even when it comes to answering the phones ... we refuse to use automated phone menus and annoyingly cold services. You'll never hear that condescending robot lady saying "Thank you for your patience, our next operator will be available shortly" or "For English press one, para en Español marque el numero dos". When you call us you get a LIVE person with a pleasantly soothing voice, a beating heart, a college education and a sunny disposition. Every time.

In short, when it comes to customer service, you'll be treated like royalty at Catalogs.com. That's just how we roll.

November 14, 2008

Holiday Savings a plenty on all your favorite catalogs

Listen my fellow Americans, I feel your pain.

I know the economy stinks, but I’m driving to work today and just heard on the radio that sales are so bad, people are pulling unworn items out of their own closets and attempting to return them to stores for merchandise credits. Seriously, I know times are tough but how low can you go? And I'm not talking limbo.

Let me suggest an alternative to this year's holiday shopping dilemma…

Open up an Excel spreadsheet (or grab a notepad if computer literacy isn't your strong suit), title your list Holiday Shopping STRATEGY. Create columns based on all of your shopping giftees (i.e. Co-workers, Family, Friends, Teachers, Service help, Pets, Crazy Next Door Neighbor, etc).

Divide columns into Must Buy, Bought Last Year (but not sure this year), and Send Only a Card. Add estimated dollars willing to spend per person and the type of gift you want for each giftee (i.e. food baskets, electronics, jewelry, clothing, sports equipment, memory keepsake, etc).

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Take that list, check it twice, then head to to Catalogs.com and search for companies willing to offer special deals (there are a TON of amazing deals out right now for holiday shopping). Place your order and pat yourself on your back for knowing that you stuck within a given budget, saved with the best deals by doing minimum research and best of all... you never left your comfy home. Oh yeah, and you finished EARLY.

Here are a few of my favorite Catalogs.com deals and special offers:

Moolka.com - Get 10% Off! Enter promotion code [catalog0308] at checkout.
Eddie Bauer - 20% Off! Enter Promotion Code [HRESCATR8] at checkout.
Music Box Attic - 10% Off all orders, plus Free Shipping! Enter [PERCENT10] in the promotion code box at checkout.
David's Cookies - Get 10% Off all orders by entering Coupon Code [CATALOGS10A] at checkout.
Met Kids - Save $10 on any order of $50 or more with promotion code [P902] at checkout.
Netflix - Try Netflix for FREE! Find details on website.
Barrons Catalog - 10% Off your first order! Enter code [CTGCM] in the coupon code box during checkout.
Bigelow Tea - Get $5 Off orders of $50 and up! Enter code [CT10] into the coupon code box at checkout.
Fannie May Confections - Get a 15% discount with purchase of $30 or more with promotional code [10226] during checkout.
Windsor Vineyards - Receive 15% Off your order! Enter Saving Code [CATALOG2] in Promotional Code field at checkout.
Garden Botanika - Free Deluxe sample with $45 order PLUS Free shipping with $55 order! Enter code [CAT8CR] at checkout.
Superior Nut Company - Get 10% OFF all orders by entering Coupon Code [Catalog08] at checkout PLUS Free Shipping on all orders of $150 or more.
Fragrance.Net - 10% OFF your order of $60 or more + Free Shipping! Enter code [CATALOGS] at checkout when you visit FragranceNet.com through Catalogs.com.

Let the fun and savings begin!

November 10, 2008

Don't get up for Chair Yoga for the Wheelchair Bound

Okay, now I’m officially hooked. The 17 mile cycling and spinning is great for my cardio-vascular training (even better for my thighs and tushy) but now I’m totally Hooked on Yoga. That’s right, last week we gave all our employees a special treat. I handed out a stack of gift certificates that I designed myself that read in a perfectly chosen font:

The PERFECT Stress Reliever

As our way of saying “thanks for all your extra hard work” during these economic and STRESSFUL times, we are offering each of you a package of Five (5) one hour yoga classes,

Compliments of Catalogs.com.

Oh the joy and happy faces that followed! We all shuttled off to our Yoga field trip and left our troubles and stresses far behind (if you missed the play by play on our Yoga journey, check out There's No Place Like Om). My employees were happy, I was happy, and all of our muscles felt insanely good.

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It got me thinking about my own Mom. I’ve blogged on numerous occasions regarding the fact that she’s an amputee, a breast cancer survivor and now, a recent lung cancer patient in a wheelchair. My Mom has neck and back pain, leg pain, shoulder pain, even her pains have pain. While I was reciting my "Oms" during our class I thought about Yoga and how it would benefit my Mom. She could really use some serious stretching techniques that she can do while sitting in a chair.

I spoke to the local yoga studio where I took our office and the owner referred me to an instructor who specializes in Chair Yoga. I signed up and we were off. It was wonderful. I completed the full 45 minute session with Mom with every exercise and movement performed while sitting on a chair. It was truly amazing. My Mom felt more relaxed and stretched out than she has in a very long time, and I felt great knowing that we could share a quality experience exercising together (that didn't involve me spinning myself into oblivion).

This is an AMAZING gift you can give to your loved ones who are wheelchair bound as well as your aging parents who get tired out from standing too long.

I'm printing out new Yoga certificates for Mom tomorrow.

November 05, 2008

Amazon Packaging take me away!

I just heard about this hot news and couldn't wait to share it with all of my devoted readers, especially with the holiday season soon approaching...

May I introduce Amazon.com's new Frustration-Free Packaging!

If you're a Mom like me, you'll love not having to deal with the hassles of opening up cumbersome plastic wrappings and packaging. This is a great alternative that is not only good for the environment, but will keep me from breaking my nails especially after a pricey manicure (don'tcha just hate that ladies?)

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The Frustration-Free Package is totally recyclable minus all of the excess packaging materials (i.e. hard plastic clamshell casings, plastic bindings, and wire ties). Say goodbye to box cutters and prying open packages with your fingernails or even worse, knives. Like the kid from A Christmas Story, I kept worrying I'd carve my eye out.

Your gift, item or toy is exactly the same and just as protected as it was before - the only difference is the new and improved streamlined packaging. As a special added bonus, items available with Frustration-Free Packaging can be frequently shipped in their own boxes, without an additional shipping box!

There is only a limited selection of Toy and Consumer Electronic products from Amazon available for Frustration-Free Packaging as of yet, but here are hopes for a totally fuss-free packaging future. In fact, I strongly believe that ALL catalog shippers who sell products in hard plastic (electric razors, toys, phones, kitchen gadgets, electronics, etc.) should LEARN from Amazon and re-package their merchandise in frustration free boxes.

Just think of all the benefits it will bring to your company- Besides "Being Green" it will bring your customers complete ease when opening, decrease overall costs for your company (by only providing one shipping box instead of two) while also avoiding the pricey expense of intricate four color packaging.

Your business will save money, kids will get to their toys and goodies quicker, I'll have less to throw away...and no more wasted trips to the nail salon.

Now if Amazon could draw me a bubble bath, that would ease my frustrations even more.

November 03, 2008

Yoga for beginners - There's no place like Om.

As a special treat, my husband and I decided to gift our overstressed team of employees with gift certificates for 5 free yoga classes at our local yoga studio. Last week was the first class, a restorative yoga for beginners where we all had the chance to bond over candles, lavender essential oils, bolsters and our varying levels of flexibility.

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How did it go? It was enlightening.

We had the chance to roll around like happy babies, get intimate with bolsters, experience healing light shooting out of our heads, and at one point I swear the lantern lamps kept changing colors...probably because of all the good cosmic karma we were emitting. I can only speak for myself, but I was in a state of pure relaxation without a care or stress in the world invading my blissful utopia. I'm sure some were thinking about lunch the entire time, but I can't help wondering what else was going through the heads of our employees...

If I had to wager a guess, I'd say these were the top 10 random thoughts swimming through our Team Yoga minds...

1. "Does this bolster smell like hot dogs, or is it just me?"
2. "Does it make me less of a man if I accept the lavender essential oil?"
3. "Did that snap come from my body or my neighbor's?"
4. "Is that my phone interrupting everyone's quiet moment?"
5. "Maybe that Moon over my Hammy breakfast from Denny's wasn't such a great idea..."
6. "Dude, she's flexible."
7. "I knew I should've gone to the bathroom before we left."
8. "Are you crazy lady? I don't bend that way."
9. "When does our new insurance policy kick in?"
10. "How come Nigel didn't have to come?"

Looking forward to next time. Ashtang anyone?