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Timepieces International Frequently Asked Questions


Timepieces International

Timepieces International is an expert at providing luxury for less. With men’s luxury watches, women’s wristwatches, and beautiful jewelry, every timepiece here is an exquisite choice in jewelry.

Official Daniel Steiger Manufacturer

Timepieces International is the official manufacturer for Daniel Steiger and designs from this celebrated jewelry brand feature in the jewelry collections at their jewelry store online.

Luxury Jewelry Craftsmanship

Their jewelry offers exceptional craftsmanship, design, and originality – all at competitive prices customers will love. The vast collection of high-quality jewelry for men and women includes bracelets, rings, pendants, earrings, and a host of accessories, reflecting a wide array of styles, designs, aspirations, and trends.

Daniel Steiger Watches

Using the finest materials finished to the highest standards, Timepieces International has developed an impressive range of watches that provide a purposeful, visual statement. These beautiful products are available at astonishingly low prices, often costing less than a quarter of the recommended price. You may ask how they can offer such quality at such low prices? The answer is beautifully simple: they cut out the middleman. This means there are no retail overheads to pay and not the usual mark up to make — which can be enormous on luxury watches.

Daniel Steiger Jewelry

The most beautiful gems, the most precious metals; combined by some of the most talented Jewelry designers in the world. The Daniel Steiger team travels the globe to bring you the very best jewelry at a fraction of the high street price.

FAQs for Timepieces International

#1 Tracking an order who do I call and how do I do it?

You are able to call our Customer Services on 1-888-768-4468 between 9am-5pm, Eastern Time. Monday to Friday. You will need the order number that was emailed to you or provided at the end of your call. If you do not have your order number, then please call our Customer Service team who will ask for additional information to look up the account. 

#2 What are your opening times?

You are able to place an order 24 hours a day, 365 days a year.
Customer Services are open from 9am – 5pm, Eastern Time, Monday to Friday

#3 How long will my order take to arrive?

Domestic (Including US Overseas Territories):

Most of our customers experience delivery within 5-7 business days, although we do allow up to 28 days for delivery.
If you require your delivery to be sooner then please telephone our sales team on 1-800-733-8463

Canada:

Shipments to Canada are usually delivered within 14 business days, although due to customs clearance time we ask you to allow up to 28 business days for delivery.

International:

Please allow up to 28 business days for delivery, although most will arrive sooner. Shipment time is highly dependant on the recipient country, so we are unable to provide estimates for international shipments.

#4 How will my order be shipped to me?

Shipping to a physical address in North America – DHL E-Commerce / USPS
Shipping to a PO Box address in North America and Canada – DHL E-Commerce / USPS
Shipping to Canada – USPS
Shipping International (EU & Worldwide) – FedEx

What Is DHL E-Commerce?

Packages sent via DHL E-Commerce will be shipped from us by DHL and sent to your local post office. USPS will then deliver the package to your delivery address.

#5 My promotional discount has not been taken off my order total?

There could be several different reasons why a discount code is not applying. Please check the following:

1. Ensure that there are no spaces between any of the characters (EG. AA 1000 should be AA1000)
2. Are you ordering any close-out items? These are not related to any other promotional offer
3. Is the promotion still valid? Some promo codes are only valid for a limited time, especially for our promotional emails. 

if you are having problems getting a promotion code to work, then please call our Sales Team and if the code is valid they can place the order over the phone for you until our techs can fix the code on the site.

#6 Is it possible to obtain extra links for my watch or bracelet?

You may obtain extra links for your watch. You will need to call Customer Services on 1-888-768-4468 between 9am and 4.30pm, Eastern Time, Monday to Friday, detailing which product you require additional links for. Most of our bracelets are non-adjustable, but we will provide links if they can be adjusted. Links will be provided free of charge within the 30-day return policy, after which there will be a small charge. 

#7 Am I able to re-size any of your rings?

Most of our rings are able to be resized. Rings with a sterling silver base metal are usually able to be adjusted, while usually stainless steel rings are not. We suggest you take your product to a local jeweler. The size and setting of stones can also make sizing more difficult. Alternatively, to help you find the perfect fit use our ring size chart at the footer of the website.

If your ring is a little large, we may be able to provide a ring guard (subject to availability) that would fit inside the ring to make it secure. Please use the Contact Us form and provide us with your order details and we’ll get back to you.

#8 How do I make the watch band smaller?

Metal Bands

You can take the watch to any local jeweler who will perform the 5-minute process to adjust the size of the band.

Leather Bands

If your leather watch band has a deployment buckle that you are having problems adjusting, click here to see how to adjust it.

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